The ICA e-Service portal is the mandatory digital platform that replaced the paper Disembarkation/Embarkation (D/E) card, discontinued on 27 March 2020. The Singapore Arrival Card e-Service is not a visa – it is an entry declaration required for all eligible travellers entering Singapore. The SGAC e-Service integrates personal details, travel itinerary, and the Electronic Health Declaration (eHDC) into a single digital form.
The SGAC e-Service requires submission within 3 calendar days before arrival, including the arrival day. All applications are processed completely free of charge. Individual submissions take approximately 5 to 7 minutes. The ICA e-Service portal operates exclusively in English, uses HTTPS encryption, and supports Chrome, Edge, Safari, and Firefox.
What You Need Before Starting – Singapore Arrival Card e-Service Checklist
The Singapore Arrival Card e-Service requires passport details, a valid email, phone number with country dial code, accommodation address, travel dates, and health declaration answers. The ICA e-Service portal validates these fields in real time. Your passport must have a minimum of 6 months validity from the date of entry.
| Category | Required Data | Common Mistake |
|---|---|---|
| Passport | Full name, number, nationality, expiry (min. 6 months valid) | Expired or soon-to-expire document |
| Date of Birth | DD/MM/YYYY format | Using MM/DD/YYYY (US format) |
| Contact | Email address + phone with country dial code | Typo in email prevents confirmation receipt |
| Accommodation | Full registered hotel name + street address | Listing only the brand (e.g., “Marriott”) |
| Travel | Arrival date, flight/vessel number, trip duration | Entering return flight instead of inbound |
| Health (eHDC) | Recent travel history, current symptoms | False declarations prosecutable under Infectious Diseases Act |
SGAC e-Service Portal URL and How to Access It
Access the Singapore Arrival Card e-Service at https://eservices.ica.gov.sg/sgarrivalcard. The ICA e-Service portal requires an active internet connection and runs on Chrome, Edge, Safari, and Firefox. The platform operates exclusively in English. Sessions expire after approximately 15 minutes of inactivity – save progress frequently.
e-Service Website vs. MyICA Mobile App
The MyICA Mobile App (free on iOS and Android) features a profile-saving function that auto-populates passport and personal details for subsequent trips. The web-based SGAC e-Service supports group submissions of up to 10 travellers – a feature unavailable on the app. Both channels deliver the same e-Pass confirmation after immigration clearance.
| Feature | Website | MyICA App |
|---|---|---|
| Group submission | Yes (up to 10) | No |
| Profile saving | No | Yes – auto-populates |
| Download required | No | Yes (iOS/Android) |
| Cost | Free | Free |
Step-by-Step Guide: How to Submit Your SGAC via the ICA e-Service Portal
The SGAC e-Service submission process involves 8 sequential steps:
- Select Submission Type: On the landing page, choose “Individual” or “Group” (up to 10 travellers). Individual is the default for solo travel.
- Register or Log In: International visitors use the non-Singpass path – register with an email and passport details. No Singpass account is needed.
- Personal Information: Enter full name, passport number, nationality, and date of birth. The ICA e-Service portal auto-validates passport format – enter the number without spaces.
- Travel Details: Input arrival date, mode of transport, and flight or vessel number. Have your booking confirmation ready.
- Accommodation: Provide the full registered hotel name and street address – not just the brand name. Host addresses require the host’s contact number.
- Health Declaration (eHDC): Answer mandatory questions about recent travel and current symptoms. False declarations may be prosecuted under the Infectious Diseases Act.
- Review: The system displays a summary page. Verify passport number and dates carefully before proceeding.
- Submit: The ICA e-Service portal immediately generates an acknowledgement email with your D/E number. Check spam if the email does not arrive within 15 minutes.
Tip from our team: We tested the full submission in July 2026 using a US passport. The portal loaded within 3 seconds on Chrome, and the form completed in approximately 5 minutes. Keep your hotel confirmation open in a separate tab for the exact address.
Singpass vs. Non-Singpass Login on the Singapore Arrival Card e-Service
The Singapore Arrival Card e-Service offers two authentication paths. Foreign visitors, including US passport holders, use the non-Singpass login – requiring only an email address and passport details. No prior Singpass account is needed.
Singapore residents (Citizens, Permanent Residents, and Long-Term Pass holders) may log in via Singpass, the national digital identity platform. The non-Singpass path provides identical submission functionality for international tourists on the ICA e-Service portal.
Long-Term Pass holders include those with a Student’s Pass, Dependant’s Pass, Long-Term Visit Pass, or Work Pass. Holders of an In-Principle Approval (IPA) letter submit under the Foreign Visitor category.
Group Submission on the ICA e-Service Portal
The ICA e-Service portal supports group submission for up to 10 travellers arriving together on the same trip. The lead applicant enters shared transport and accommodation details once, while each traveller requires individual passport data and a separate Electronic Health Declaration (eHDC).
For a family of four, select “Group” on the landing page, enter shared flight and hotel information, then complete passport and eHDC fields for each member. Business groups follow the same process. The SGAC e-Service generates a single acknowledgement email covering all group members.
Who Needs to Submit the SGAC and Who Is Exempt?
All travellers entering Singapore by air, sea, or land must submit the SGAC via the ICA e-Service portal or the MyICA Mobile App. This includes tourists, business visitors, and cruise ship passengers.
Submission categories:
- Foreign Visitors and IPA letter holders – submit arrival information AND health declaration
- Singapore Citizens, PRs, and Long-Term Pass holders – submit health declaration only
Exemptions:
- Transit or transfer passengers who do not seek immigration clearance
- Singapore residents travelling through Woodlands and Tuas land checkpoints
Long-Term Pass holders include Student’s Pass, Dependant’s Pass, Long-Term Visit Pass, and Work Pass holders. Additional entry requirements: a Yellow Fever vaccination certificate if arriving from endemic areas within 6 days; a CBNI declaration if carrying over S$20,000 in cash; and QR codes at Woodlands and Tuas for vehicles. Travellers qualifying for the Visa-Free Transit Facility may stay up to 96 hours without a visa. The SGAC is a declaration, not a visa – submission does not guarantee entry.
After Submission: SGAC Confirmation, e-Pass, and How to Make Corrections
The ICA e-Service portal immediately issues an acknowledgement email containing your D/E number. After clearing immigration, eligible travellers receive an Electronic Visit Pass (e-Pass) – a digital replacement for the passport stamp. Retrieve the e-Pass via email, the e-Pass Enquiry Portal on the SGAC e-Service platform, or the MyICA Mobile App.
The e-Pass is not issued to Singapore PRs and Long-Term Pass holders. At Singapore’s airport, automated clearance lanes using fingerprints and facial recognition are available to all travellers, including first-time visitors – no prior enrolment required.
To correct mistakes, the SGAC e-Service requires a full resubmission. The portal overwrites previous entries with the newest submission. This applies to personal data errors, changed travel dates, and updated health declarations.
Troubleshooting: Common ICA e-Service Portal Issues and Solutions
The ICA e-Service portal resolves most user errors automatically. For persistent issues, contact the ICA technical support helpline at +65 6391 6100.
| Problem | Cause | Solution |
|---|---|---|
| Session timeout | Sessions expire after ~15 minutes | Save progress; complete in one sitting |
| Invalid passport error | Spaces or symbols in number field | Enter passport number without spaces |
| Confirmation email missing | Spam filter blocking receipt | Check spam folder; retrieve D/E number via MyICA App |
| Page loading errors | Unsupported browser | Use Chrome, Edge, Safari, or Firefox |
| Email already registered | Previous submission with same email | Use different email or retrieve existing submission |
| Portal maintenance | Scheduled ICA system downtime | Retry later or submit via MyICA Mobile App |
Singapore Arrival Card e-Service FAQ
How early can I fill out the Singapore Arrival Card on the e-Service portal?
Up to 3 calendar days before arrival, including the arrival day. If arriving Friday, submit from Tuesday onward.
Should I print my Singapore Arrival Card after submitting it online?
No. Save the confirmation email or PDF on your phone as a backup for immigration officers.
What happens if I forgot to submit my Singapore Arrival Card before arrival?
May result in denied entry. On-arrival kiosks exist at some checkpoints but are not guaranteed and cause significant delays. Complete the process before boarding.
Is the SGAC the same as a visa?
No. The SGAC is an entry declaration, not a visa. Travellers from visa-required countries must obtain a visa separately through their nearest Singapore embassy or consulate.
Can I submit the SGAC for my children or family members?
Yes. Use the Group submission option on the ICA e-Service portal for up to 10 travellers, or submit individual forms per person.
What information do I need to have ready before starting?
Passport details (minimum 6 months validity), email address, phone number with country code, hotel name and address in Singapore, flight details, and health declaration answers.
How do I verify that I am using the legitimate ICA e-Service portal?
Confirm the URL begins with https://eservices.ica.gov.sg/. The authentic portal uses HTTPS encryption and never requests payment. Avoid third-party sites charging processing fees.
Is my personal data safe on the e-Service portal?
Yes – data is HTTPS-encrypted, processed by ICA under the Ministry of Home Affairs, and protected by Singapore’s Personal Data Protection Act (PDPA) for immigration and health surveillance.
Do cruise ship passengers need to submit the SGAC?
Yes. All travellers entering by air, sea, or land must submit. Complete within 3 days before your vessel docks in Singapore.
Is the ICA e-Service portal free to use?
Yes – the SGAC e-Service is completely free. Any site requesting payment is not the legitimate ICA portal.
Sources
- ICA SGAC e-Service Portal – accessed July 2026
- ICA SGAC Entry Requirements
- Infectious Diseases Act (Singapore)
To submit your Singapore Arrival Card, visit the ICA e-Service portal at eservices.ica.gov.sg/sgarrivalcard. Register with your email or Singpass, enter your passport and travel details, complete the health declaration, review your information, and submit. You will receive a confirmation email within minutes. The SGAC must be submitted within 3 days before arrival and is free of charge.
