To verify your Singapore Arrival Card submission status, check your inbox for the acknowledgement email from the Immigration & Checkpoints Authority (ICA) containing your QR code and Disembarkation/Embarkation (D/E) number. The Singapore Arrival Card (SGAC) is a mandatory Electronic Health Declaration required for all foreign visitors entering Singapore. It is free of charge, takes 5 to 10 minutes, and must be filed within three days before arrival, including the arrival day itself.
Submit through the SGAC e-Service website or the MyICA Mobile application. If you submitted your details but received no confirmation, the verification steps, error troubleshooting table, and email checklist below address every common scenario.
How to Confirm Your SGAC Was Successfully Submitted
ICA sends an acknowledgement email within minutes of a successful Singapore Arrival Card submission. To verify your SGAC submission status, complete these steps:
- Check your inbox for the acknowledgement email from ICA containing your Singapore Arrival Card QR code and D/E number. The email arrives at the address you entered during submission.
- Download a PDF copy of your Singapore Arrival Card from the SGAC e-Service portal immediately after filing.
- Save your D/E number separately. You will need it to retrieve your e-Pass (Electronic Visit Pass) after clearing immigration.
Confirmation Email Not Received? Here’s What to Do
If your Singapore Arrival Card confirmation email has not arrived within 30 minutes, follow this escalation checklist:
- Wait 15 to 30 minutes. Email delivery can lag during peak hours.
- Check your spam or junk folder for an email from ICA.
- Verify the email address you entered during SGAC submission is correct.
- Log in to the MyICA Mobile app and open “Submitted Declarations” to confirm your Singapore Arrival Card submission status independently.
- Download a PDF copy from the SGAC e-Service portal as alternative proof.
- As a last resort, contact ICA via the enquiry channels on ica.gov.sg with your passport number and D/E number ready.
How to Check Your SGAC Submission Status via MyICA App and ICA Portal
Check your Singapore Arrival Card submission status by logging into the MyICA Mobile app’s “Submitted Declarations” section or the ICA web portal via Singpass. Note that the SGAC submission status is binary: either submitted or not submitted. There is no prolonged “pending” state.
Checking Status Through the MyICA Mobile App
To check your Singapore Arrival Card submission status through the MyICA Mobile application:
- Download the MyICA Mobile app (iOS or Android).
- Log in with your Singpass credentials.
- Navigate to “SG Arrival Card” then tap “Submitted Declarations.”
- Your Singapore Arrival Card submission details appear with a timestamp, arrival date, and D/E number if the filing was successful. This section displays all submissions linked to your Singpass account.
Checking Status Through the ICA Web Portal
To check your Singapore Arrival Card submission status online via the ICA portal:
- Visit the ICA Check Status page.
- Log in via Singpass.
- Locate the Singapore Arrival Card section to view or retrieve your submitted details and D/E number.
This method works for individual and group submissions filed through the SGAC e-Service or MyICA Mobile application.
What to Do If You Receive an Error During SGAC Submission
Common Singapore Arrival Card submission errors include invalid passport format, session timeout, and data mismatch. Fix the highlighted issue and file a new Singapore Arrival Card; the system does not support editing. You can find a detailed breakdown of these and other issues in our guide to Singapore Arrival Card error troubleshooting.
| Error Message | Likely Cause | How to Fix It |
|---|---|---|
| Invalid passport format | Spaces, dashes, or incorrect characters in passport field | Remove all spaces and dashes; use alphanumeric characters only |
| Session expired | Form left open too long without submitting | Refresh the page, re-enter data, submit within the time limit |
| System timeout | Server overload during peak hours (SGT) | Retry during off-peak hours (early morning or late evening SGT) |
| Incomplete fields | One or more mandatory fields left blank | Complete every required field highlighted in red |
| Data mismatch | Personal details do not match your passport | Ensure name, date of birth, and passport number match character by character |
| Duplicate submission detected | Previous submission still valid in the system | Check “Submitted Declarations” in MyICA before re-submitting |
| Arrival date outside valid window | Date is more than 3 days away or in the past | Adjust arrival date to within three days before arrival, including the arrival day |
What to Show ICA Officers at the Immigration Counter
ICA verifies your Singapore Arrival Card submission status electronically through systems linked to your passport. Having confirmation ready speeds up border clearance if an officer requests it. Officers do not always ask for verification, but having it available prevents delays if the electronic system requires manual review.
- Live email or screenshot: Show the acknowledgement email on your mobile device.
- Printed PDF copy: Keep a physical printout in case your phone battery dies.
- Passport only: If you lose the confirmation, ICA officers can retrieve your Singapore Arrival Card submission status using your passport number.
Your confirmation email contains a D/E number, which you will need to retrieve your e-Pass after clearing immigration. The Singapore Arrival Card is not a visa; separate visa requirements apply for restricted nationalities entering Singapore in 2026.
After Submission: e-Passes, Changes, and Resubmission
After clearing immigration, foreign visitors receive an e-Pass (Electronic Visit Pass) via email, replacing traditional passport stamps. Retrieve it through the ICA e-Pass Enquiry Portal using your D/E number or passport details. Singapore Permanent Residents and Long-Term Pass holders do not receive an e-Pass; they are endorsed through their existing pass status. For a step-by-step guide, see our article on how to use the QR code and D/E number to retrieve your e-Pass.
The SGAC system does not offer an edit function. If your passport details, arrival date, or health conditions change, file a completely new Singapore Arrival Card within the mandatory three-day window. The latest submission supersedes all previous entries automatically, and you will receive a new acknowledgement email and QR code.
Submitting a false or incomplete Electronic Health Declaration as part of your Singapore Arrival Card may result in prosecution under the Infectious Diseases Act.
Frequently Asked Questions (FAQ) About SGAC Status
How do I know if my Singapore Arrival Card was successfully submitted?
You will receive an acknowledgement email from ICA with your QR code and Disembarkation/Embarkation (D/E) number. You can also verify your Singapore Arrival Card submission status in the MyICA Mobile app under “Submitted Declarations.”
What does the SGAC confirmation email look like?
The acknowledgement email from ICA contains your full name, passport number, arrival date, flight number, a scannable QR code, and your D/E number. You can also download a PDF copy from the SGAC e-Service portal.
How long does it take to receive the SGAC confirmation email?
The SGAC submission status is processed instantly. You should receive the acknowledgement email within minutes, according to the ICA SGAC e-Service portal. During peak travel periods, delivery may take up to 30 minutes. Check your spam folder if it does not arrive promptly.
What should I do if my SGAC confirmation email went to spam?
Mark the email as “not spam” to ensure future ICA communications reach your inbox. The QR code and D/E number inside remain fully valid as proof of your Singapore Arrival Card submission status at the border.
Do I need to show the SGAC QR code at Singapore immigration?
ICA systems verify your Singapore Arrival Card submission status electronically through your passport. Keep your confirmation email or QR code ready as backup in case an officer requests proof during immigration clearance.
What is the D/E number and where do I find it?
The Disembarkation/Embarkation (D/E) number is a unique identifier found in your acknowledgement email, downloadable PDF, or MyICA “Submitted Declarations” section. You need this number to retrieve your e-Pass after clearing immigration.
Is the Singapore Arrival Card the same as a visa?
No. The Singapore Arrival Card is a mandatory Electronic Health Declaration and arrival information form. If your nationality requires a visa to enter Singapore in 2026, you must apply for and obtain that visa separately.
What happens if I made a mistake on my SGAC after submitting it?
There is no edit function for a submitted Singapore Arrival Card. If your travel dates, passport details, or health information change, submit a completely new SGAC. The latest submission automatically supersedes all previous entries.
Can I submit the SGAC for my whole family in one application?
Yes. The SGAC e-Service and MyICA Mobile application support group submission for travelers in the same party. Each traveler’s passport details and health declaration must be entered individually within the group form.
What is an e-Pass and how do I get it?
The e-Pass (Electronic Visit Pass) is issued to foreign visitors via email after clearing arrival immigration. Retrieve it through the ICA e-Pass Enquiry Portal using your D/E number or passport details. It replaces traditional passport stamps.
Quick Summary: Verify Your Singapore Arrival Card Submission Status
To verify your Singapore Arrival Card submission status, check for the confirmation email from ICA containing your QR code and D/E number. If the email has not arrived, log in to the MyICA app under “Submitted Declarations” or download a PDF copy from the SGAC e-Service portal. If you receive an error during submission, fix the highlighted issue and file a new SGAC.
Disclaimer: This is an independent informational portal, not affiliated with Singapore’s Immigration & Checkpoints Authority (ICA). For the most up-to-date guidance, always refer to the ICA website.
